Once you have made your online booking and an electronic ticket has been sent to you by mail, you are ready to travel by plane. Change of air ticket (date or destination) depends on the fare at which the purchase was made.
If you have purchased a plane ticket at a promo price that includes only cabin baggage in 99% of the cases you cannot change or cancel it.
If you have a tariff that allows you to change your flight date or destination at a certain extra cost, the procedure is simple.
To change airline ticket, you need to contact our customer support in writing in one of the following ways:
If you call the call center and make an inquiry, you will be sent to send a request by mail. This is done primarily for your safety so that someone on your behalf cannot change the airline ticket.
After receiving your request, we check to see if there are seats on the desired flight and how much the additional charge is. We are sending you a quote by mail with payment instructions. As the living system is concerned, prices are instantaneous and it is very important to respond quickly, confirm and make a payment. That is why you must send your proof of payment immediately either by mail or Viber / WhatsApp to maximize the speed of the process.
You can make a payment with a Visa or Master credit card. If you prefer to pay online more easily, there is e-banking and the ability to pay directly into our checking account.
As soon as we record the payment, we will change the airline ticket and send a new one by mail. Of course, your airline ticket bill will be sent to you by mail.