Why was my payment declined?

In this case, we recommend trying to go through with the payment using the same card one more time. If this doesn’t work the second time either, we recommend you try paying with another card. In case you don’t have another card, it is possible to pay with cash if you’re from Serbia or Montenegro.

Why does the “unsuccessful transaction” message appear?

There are many reasons why online payments cannot be completed. Some of them are:

• wrong name and surname on the card (owner)
• wrong CVV code
• wrong card expiration date
• not enough funds on the card
• the card is expired
• the card is stolen
• the card is restricted
• a disconnect between bank and customer
• wrong type of card
• you haven’t entered a 3D secure transaction verification code
• a business card that does not support online payments

That is why it is always advisable to try again. Please note that you can pay with Visa or Master on our site. Also, some companies give their employees official (business) cards to use, but they do not support online payments.

If you live in Serbia or Montenegro and are unable to pay with a card, there is an option of paying via bank transfer. In this case, we will send you detailed payment information and a guide on your email.

Card payment support

If you need our assistance or assistance with your online payment, you can contact us using one of the following ways:

• call us on +382 68 380048. Working hours are Monday-Friday from 8 AM to 4 PM.
• by sending an email to info@abago.com or a direct message on Facebook or Instagram
• our sites online chat – our on-call operator is here for you 24/7/365