If an airline loses my baggage, why doesn’t it refund the checked baggage fee?

Refunding for lost luggage depends on a lot of things!

Yes, they refund, but it’s not an automatic process. If you find yourself in a similar situation, please contact the airport service immediately. You can also call our customer support, but we are just a middleman. Our friendly and professional staff will contact the airline on your behalf and request a refund for your luggage, but you must first check it at the airport. In most cases, some minimal assessment is made and little compensation is paid.

So, if you have valuables, secure your bag on time!

Refunding for lost luggage – procedure

It is best to secure your luggage in advance from loss. When a passenger checks in on lost luggage, the search service issues a “luggage failure record”. The record contains information on the size, shape and contents of the suitcase as well as the contact information of the passenger. The search for lost luggage belongs to the airport services. Baggage movement is monitored electronically.

Each luggage that has been handed over has a tag bearing the destination tag as well as a bar code through which the information about its owner and the itinerary can be checked.

Get your lost luggage

In most cases, lost luggage is retrieved within 24 hours and rarely happens later. Luggage located is sent by first flight to the final destination where it is usually delivered to the passenger at his or her home address, hotel or place of residence.

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