{"id":4306,"date":"2018-08-16T09:48:51","date_gmt":"2018-08-16T09:48:51","guid":{"rendered":"http:\/\/abago.com\/rs\/?post_type=faq&#038;p=4306"},"modified":"2021-11-30T12:42:50","modified_gmt":"2021-11-30T10:42:50","slug":"lica-sa-invaliditetom-u-avionu","status":"publish","type":"faq","link":"https:\/\/abago.com\/rs\/faq\/lica-sa-invaliditetom-u-avionu\/","title":{"rendered":"Koja je procedura za putovanje lica sa invaliditetom?"},"content":{"rendered":"","protected":false},"featured_media":0,"template":"","yst_prominent_words":[],"acf":{"category":[4289],"content_sr":{"title_sr":"Koja je procedura za putovanje lica sa invaliditetom?","answer_sr":"<h4>Lica sa invaliditetom u avionu<\/h4>\n<p><img decoding=\"async\" class=\"alignright wp-image-45645 size-thumbnail\" title=\"disabled-person-invalidi\" src=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive-150x150.png\" alt=\"disabled-person-invalidi\" width=\"150\" height=\"150\" srcset=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive-150x150.png 150w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive-300x300.png 300w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive-100x100.png 100w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>Prema me\u0111unarodnim konvencijama o vazdu\u0161nom saobra\u0107aju lica sa invaliditetom imaju pravo na let avionom. Aviokompanije se obavezuju da svoje procedure prilagode njima i da im bez ikakvih doplata omogu\u0107e kori\u0161\u0107enje svojih usluga.<\/p>\n<p>Putnici koji se u aviosaobra\u0107aju smatraju osobama sa posebnim potrebama i za koje va\u017ee specijalna pravila su:<\/p>\n<ul>\n<li>nepokretne osobe<\/li>\n<li>slabo pokretne osobe usled neke hroni\u010dne bolesti, uro\u0111ene telesne disfunkcije, usled akutnih bolesti ili prolaznih fizi\u010dkih povreda<\/li>\n<li>slabovide i slepe osobe<\/li>\n<li>hroni\u010dni bolesnici \u010dija bolest zahteva konstantan nadzor i negu<\/li>\n<\/ul>\n<p>Prevoz invalidskih kolica je besplatan, kao i pomo\u0107 na aerodromu. Kako ovo spada u <a title=\"specijalni-zahtevi\" href=\"https:\/\/abago.com\/rs\/faq\/specijalni-zahtevi\/\">specijalne usluge<\/a> veoma je va\u017eno da nam unapred prilikom online <a title=\"ezervacija-avio-karte\" href=\"https:\/\/abago.com\/rs\/faq\/rezervacija-avio-karte\/\">rezervacije avio karte<\/a> date informaciju da je u pitanju osoba sa ote\u017eanim kretanjem.<\/p>\n<p>Osobe u kolicima imaju prednost prilikom ukrcavanja, ali se iskrcavaju tek kada iza\u0111u svi ostali (poslednji izlaze iz aviona).<\/p>\n<h4>Najava putnika koji ima invaliditet<\/h4>\n<p><img decoding=\"async\" class=\"alignright wp-image-45254 size-thumbnail\" title=\"call-center-agent\" src=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent-150x150.png\" alt=\"call-center-agent\" width=\"150\" height=\"150\" srcset=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent-150x150.png 150w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent-300x300.png 300w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent-100x100.png 100w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>Za slu\u010daj da ne navedete prilikom rezervacije karte mo\u017eete to u\u010diniti najkasnije 72 sata pre poletanja. Zahtev nam po\u0161aljite na mail, obavezno navedite\u00a0vrstu i stepen invaliditeta, opis invalidskog pomagala (\u0161tap, \u0161take, kolica i dr), nu\u017enost medicinske pratnje, kao i da li je potrebna pomo\u0107 i koja vrsta.<\/p>\n<p>Jo\u0161 prilikom rezervacije aviokompanije mogu da odbiju putnika sa invaliditetom na osnovu internog pravila o maksimalnom broju ovakvih putnika po letu, pa je svakako bolje postaviti zahtev za kolicima odmah. Tako\u0111e, potrebno je da preuzmete i popunite <a href=\"https:\/\/www.airserbia.com\/data\/documents\/wheelchair-form.pdf\" target=\"_blank\" rel=\"noopener\">MEDIF<\/a> obrazac isti ponesete sa sobom.<\/p>\n<h4>Kolica za lica sa invaliditetom<\/h4>\n<p><img decoding=\"async\" class=\"alignright wp-image-44691\" title=\"ikonica-invalidska-kolica\" src=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/08\/ikonica-invalidska-kolica.png\" alt=\"ikonica-invalidska-kolica\" width=\"150\" height=\"150\" srcset=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/08\/ikonica-invalidska-kolica.png 128w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/08\/ikonica-invalidska-kolica-100x100.png 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>U zavisnosti od stepena pomo\u0107i koja je potrebna na aerodromu razlikuju se slede\u0107e kategorije putnika sa invaliditetom:<\/p>\n<ul>\n<li><strong>WCHR<\/strong>\u00a0\u2013 putnici koji mogu da se penju uz stepenice ili silaze niz, kao i da se sami kre\u0107u od ili do svog mesta u avionu. Njima nisu neophodna invalidska kolica da bi do\u0161li do aviona.<\/li>\n<li><strong>WCHS<\/strong>\u00a0\u2013 putnici koji ne mogu da se penju uz ili silaze niz stepenice, ali mogu sami da do\u0111u do svog mesta u avionu. Invalidska kolica su im neophodna za dolazak do i ulazak u avion.<\/li>\n<li><strong style=\"font-size: 1rem;\">WCHC<\/strong><span style=\"font-size: 1rem;\">\u00a0\u2013 potpuno nepokretni putnic.\u00a0 Za njih je potrebo obezbediti invalidska kolica za kretanje do aviona, penjanje uz stepenice i dolazak do samog sedi\u0161ta. Ista procedura je i za izlazak iz aviona.\u00a0Za ove putnike, kao i one koji imaju o\u0161te\u0107en i vid i sluh pratilac je neophodan.<\/span><\/li>\n<\/ul>\n<p>Sve tri usluge su besplatne, ali je veoma va\u017eno da sa\u010dekate odgovor od nas da je aviokompanija odobrila kolica.<\/p>\n<h4>Saveti sa putovanje avionom<\/h4>\n<ul>\n<li>Ukoliko putnik ima pote\u0161ko\u0107a da koristi toalet u avionu preporuka je da umesto jednog direktnog leta biraju dva kra\u0107a povezana leta.<\/li>\n<li>Izbor aviona igra zna\u010dajnu ulogu i kada je to mogu\u0107e treba birati ve\u0107e avione zbog vi\u0161e komfora.<\/li>\n<li>Ako putnici sami ne mogu da daju sebi terapiju moraju imati medicinsku pratnju. Osoba koja putuje kao pratnja pla\u0107a punu cenu avionske karte.<\/li>\n<\/ul>\n<h4>Sopstvena invalidska kolica na letu<\/h4>\n<p>Potrebno je da prilikom rezervacije navedete te\u017einu, dimenzije i vrstu pomagala koje \u017eelite da unesete u avion. Tako\u0111e, navedite i slede\u0107e:<\/p>\n<ul>\n<li>\u00a0da li koristite kolica kojima se manuelno upravlja<\/li>\n<li>\u00a0da li koristite kolica na suvu ili te\u010dnu bateriju<\/li>\n<\/ul>\n<p><a href=\"https:\/\/abago.com\/rs\"><img decoding=\"async\" class=\"aligncenter wp-image-33172 size-medium\" title=\"pronadji-let-cta-dugme\" src=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/06\/button-300x60.png\" alt=\"pronadji-let-cta-dugme\" width=\"300\" height=\"60\" srcset=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/06\/button-300x60.png 300w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/06\/button.png 489w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n"},"content_en":{"title_en":"What is the procedure for passengers with reduced mobility?","answer_en":"<h4>What is the procedure for passengers with reduced mobility on the plane?<\/h4>\n<p><img decoding=\"async\" class=\"alignright wp-image-45645 size-thumbnail\" title=\"disabled-person-invalidi\" src=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive-150x150.png\" alt=\"disabled-person-invalidi\" width=\"150\" height=\"150\" srcset=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive-150x150.png 150w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive-300x300.png 300w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive-100x100.png 100w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/inclusive.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>According to international conventions on air traffic, persons with disabilities have the right to fly an airplane. Airlines are committed to adapting their procedures to them and allowing them to use their services at no extra cost.<\/p>\n<p>Passengers who are considered to be persons with reduced mobility in the air traffic and to whom special rules apply are:<\/p>\n<ul>\n<li>immovable persons<\/li>\n<li>poorly mobile persons due to a chronic illness, congenital physical dysfunction, due to acute illnesses or transient physical injuries<\/li>\n<li>visually impaired and blind persons<\/li>\n<li>chronic patients whose illness requires constant monitoring and care<\/li>\n<\/ul>\n<p>Wheelchair transportation is complimentary, as is airport assistance. As this is a <a href=\"https:\/\/abago.com\/rs\/faq\/special-request\/\">special service<\/a>, you must provide us with advance information when it comes to <a href=\"https:\/\/abago.com\/rs\/faq\/flight-reservation\/\">booking an airline ticket<\/a> that it is a disabled person.<\/p>\n<p>Wheelchair users have the advantage of boarding but only disembark when everyone else is exiting (the last to leave the plane).<\/p>\n<h4>Announcement of disabled passenger<\/h4>\n<p><img decoding=\"async\" class=\"alignright wp-image-45254 size-thumbnail\" title=\"call-center-agent\" src=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent-150x150.png\" alt=\"call-center-agent\" width=\"150\" height=\"150\" srcset=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent-150x150.png 150w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent-300x300.png 300w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent-100x100.png 100w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2018\/08\/call-center-agent.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>In case you do not specify when booking your ticket, you can do so no later than 72 hours before departure. Please send your request to email,\u00a0be sure to state the type and degree of disability, a description of the disability aids (cane, crutches, wheelbarrows, etc.), the necessity of medical escort, as well as whether assistance is needed and what type.<\/p>\n<p>Even when booking an airline they can refuse a disabled passenger based on an internal rule on the maximum number of such passengers per flight, so it is better to request a wheelchair immediately. Also, you need to download and complete the <a href=\"https:\/\/www.airserbia.com\/data\/documents\/wheelchair-form.pdf\">MEDIF<\/a> form with you.<\/p>\n<h4>Wheelchairs for the disabled<\/h4>\n<p><img decoding=\"async\" class=\"alignright wp-image-44691\" title=\"ikonica-invalidska-kolica\" src=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/08\/ikonica-invalidska-kolica.png\" alt=\"ikonica-invalidska-kolica\" width=\"150\" height=\"150\" srcset=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/08\/ikonica-invalidska-kolica.png 128w, https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/08\/ikonica-invalidska-kolica-100x100.png 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>Depending on the level of assistance needed at the airport, the following categories of disabled passengers are distinguished:<\/p>\n<ul>\n<li><strong>WCHR<\/strong>\u00a0\u2013 Passengers who can climb stairs or descend as well as move on their own from or to their place on the plane. They do not need a wheelchair to get to the plane.<\/li>\n<li><strong>WCHS<\/strong>\u00a0\u2013 passengers who cannot climb or descend the stairs but can reach their seats on the plane themselves. Wheelchairs are necessary for them to get on and get on the plane<\/li>\n<li><strong style=\"font-size: 1rem;\">WCHC<\/strong><span style=\"font-size: 1rem;\">\u00a0\u2013 completely immobile passenger. They need to be provided with a wheelchair to get to the plane, climb stairs and get to the seat itself. The same procedure is for exiting an aircraft. For these passengers as well as those with impaired vision and hearing a companion is essential.<\/span><\/li>\n<\/ul>\n<p>All three services are free, but you must wait for a response from us that the airline has approved the cart.<\/p>\n<h4>Plane Travel Tips<\/h4>\n<ul>\n<li>If the passenger has difficulty using the toilet on the plane, it is recommended that they choose two shorter connecting flights instead of one direct flight.<\/li>\n<li>The choice of aircraft plays a significant role and when possible larger aircraft should be selected for more comfort.<\/li>\n<li>If the passengers are unable to give themselves therapy, they must have a medical escort. The person traveling as an escort pays the full price of the plane ticket.<\/li>\n<\/ul>\n<h4>Own wheelchair on the flight<\/h4>\n<p>You need to indicate the weight, dimensions, and type of supplies you want to bring on board when booking. Also, state the following:<\/p>\n<ul>\n<li>do you use manually operated trolleys<\/li>\n<li>whether you are using a cart on a dry or liquid battery<\/li>\n<\/ul>\n<p><a href=\"https:\/\/abago.com\/rs\"><img decoding=\"async\" class=\"wp-image-44629 size-medium aligncenter\" title=\"pronadji-let-cta-dugme\" src=\"https:\/\/abago.com\/rs\/wp-content\/uploads\/2019\/11\/book-now-300x60-300x60.png\" alt=\"book-now\" width=\"300\" height=\"60\" \/><\/a><\/p>\n"},"lang":"sr"},"_links":{"self":[{"href":"https:\/\/abago.com\/rs\/wp-json\/wp\/v2\/faq\/4306"}],"collection":[{"href":"https:\/\/abago.com\/rs\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/abago.com\/rs\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/abago.com\/rs\/wp-json\/wp\/v2\/media?parent=4306"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/abago.com\/rs\/wp-json\/wp\/v2\/yst_prominent_words?post=4306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}